Reference

How next1212 Handles Your Personal Information

Your account data, wallet details and browsing activity on next1212 are handled with a clear set of rules — what we collect, why we collect it, and how long we keep it.

Account data transparencyDANA, OVO, GoPay payment privacyYour right to access and deleteCookie and device controlsContact us to update records
Explore the Lobby Read FAQ
next1212 How next1212 Handles Your Personal Information
PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is being used, our support team handles privacy requests directly. You can reach us through the channels below. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request by the same channel you used to send it.

Team online

Live Chat Support

Open the live chat widget inside your account dashboard to submit a privacy request. Our team reviews account-linked messages and can verify your identity on the spot.

Email Privacy Request

Send your data access, correction or deletion request to our support email. Include your registered account name and the wallet type — DANA, OVO, or GoPay — you use for deposits.

Account Settings Panel

For straightforward updates — like changing your registered email or phone number — go to Account Settings on mobile or desktop. Changes take effect after you confirm with your account OTP.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Data security on next1212 runs across four areas: how we store your information, how long we keep it, how cookies work on your device, and how you stay in control of your account. Each area below explains the actual practice, not just a statement of intent.

Account Security and Verification Your account is protected with OTP verification on login and on withdrawal requests. We do not store raw payment credentials — DANA, OVO, and GoPay tokens are handled by each payment processor directly, not held in our database.
Cookie and Tracking Controls We use session cookies to keep you logged in and preference cookies to remember your lobby view. You can clear or block cookies through your mobile browser settings at any time without losing your account data.
Data Retention and Deletion We keep account and transaction records for as long as your account remains active and for a period after closure as required by applicable rules. Submit a deletion request via live chat or email and we will confirm what can be removed and what must be retained.
Who Can Access Your Data Inside next1212, only teams with a direct operational need — account verification, fraud review, payment processing — can access your personal records. External access is limited to payment processors handling your DANA, OVO, or GoPay transactions.

Common Questions About Your Data and Rights

These are the questions we hear most often from people checking their data rights before or after opening an account. If your question is not here, send it through live chat or email and we will respond directly.

We collect your name, email, phone number and the wallet you link for deposits — DANA, OVO, or GoPay. We also log your device type and IP address automatically when you access the lobby.

Yes. Send a data access request through live chat or email with your registered account name. We will compile what we hold and send it back within a reasonable timeframe to your registered email address.

Submit a deletion request via live chat or our support email. We will confirm which records can be removed immediately and which must be retained under applicable rules before processing your request.

Only with the payment processor handling your specific transaction — for example, when you deposit via GoPay, only GoPay's processor receives the relevant transaction data. We do not sell or share data commercially.

We use session cookies for login continuity and preference cookies for lobby settings. You can disable or clear them in your mobile or desktop browser settings without affecting your account data or balance.

We retain transaction and identity records for a period after closure as required by applicable rules. Once that period ends, inactive records are removed. Request an update through our support email if you need specifics.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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