Reference

Terms and Conditions That Govern Your next1212 Account

Every account opened on next1212 is subject to these terms, which set out your rights, our obligations, and the conditions under which deposits via DANA, OVO, or GoPay are processed.

Applies to all account holdersCovers DANA, OVO, GoPay depositsJurisdiction-dependent accessUpdated when policy changesContact support for clarifications
next1212 Terms and Conditions That Govern Your next1212 Account
HOW WE HANDLE THIS

Account Security and Data Handling Under These Terms

These terms are not just a legal formality — they define how we protect your account data, process your wallet activity, and respond when something goes wrong. Each point below covers a distinct area of account governance so you know what we do, not just what we require of you.

Data Retention

We keep account and transaction records for as long as required by applicable law and our internal audit process. You may request a summary of the data held on your account by contacting support.

Cookie and Session Policy

Session cookies are used to keep your lobby connection active across pages. Analytics cookies help us understand which game categories you open most; you can manage cookie preferences via your browser settings.

Account Security Standards

Your account is protected by OTP verification on login and a PIN confirmation step for wallet withdrawals via DANA, OVO, or GoPay. Never share your OTP with anyone, including our own support team.

Requesting Policy Changes

If you want to update your registered wallet, change your contact details, or request account closure, submit the request through live chat or email with your account ID as the reference.

REACH US DIRECTLY

Contact next1212 About These Terms

If any clause is unclear or you believe a term has been applied to your account incorrectly, our support team can walk you through the relevant section. Raise your query through live chat inside the lobby, by email, or via our social messaging channel — whichever fits your schedule. For account-specific disputes, have your account ID and the transaction reference ready so the team can pull up the record without delay.

Live Chat Available directly inside the next1212 lobby. Open the chat icon from any page, enter your account ID, and describe the term in question.
Email Support Send a detailed message to our support address. Include the clause number or section heading and your registered DANA, OVO, or GoPay wallet for context.
Social Messaging Reach us through our official social channel for shorter queries. For formal disputes or account-closure requests, email is the required channel.

Common Questions About next1212 Terms and Conditions

These are the questions we hear most often when account holders read through the terms for the first time. Each answer points to the part of the policy that applies so you can go straight to the relevant clause.

Yes. All wallet transactions, including DANA, OVO, and GoPay deposits and withdrawals, fall under the payment processing section of these terms. Transaction records are tied to your account ID.

We publish updates to the terms on this page and, where material changes occur, we notify you via your registered contact. Continued account use after the update date means you accept the revised terms.

Account and transaction data is retained for the period required by applicable law and internal audit rules, even after closure. You may request a copy of your data by contacting our support team directly.

The same terms apply across all supported regions in Indonesia. Access and eligibility depend on local law where you are located, and these terms state that local regulation takes precedence where there is a conflict.

You can raise a formal dispute via email or live chat. Include the specific clause, your account ID, and the relevant transaction reference so the support team can review the case against the documented policy.

Yes. The session and analytics cookie policy is addressed within the data-handling section. You can also manage cookie preferences through your browser settings without contacting support.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.